What do I actually get on Pro? +
One central policy enforced across your team's install path, SSO/SCIM, Billy the policy copilot, shared audit and dashboards, and webhooks. Free protects each machine locally; Pro protects the whole team's install path from one place.
Is there a per-developer seat fee? +
No. Pricing is plan-based, not seat-based — usage is bounded by storage and bandwidth caps on the org as a whole. Add developers freely inside the plan's user count.
Is the Free plan really free forever? +
Yes. Free is the local-first install guard — one command installs the CLI and blocks malicious and typosquatted packages at install time, on your machine, with all 25 signals. No account, no credit card; the hosted team control plane starts when you want central policy.
What happens if my team exceeds Pro limits? +
Usage keeps working. Extra data is billed at $1.50 per GB on Pro, you see usage in the billing dashboard, and you get an in-app nudge at 80% of cap.
Are the supply-chain attack signals included on Pro? +
Yes — all 25 signals fire on Free, Pro, and Enterprise. Tier gates apply only to enterprise integrations (SIEM streams, ticketing) and on-prem deployment, never to the detection layer. You never pay for more signals.
Can I see and export the SBOM and dependency inventory on Free? +
Yes — reading and exporting your org's own SBOM and inventory (CycloneDX 1.6 + SPDX) is on every tier; it's your data. Pro and Enterprise extend snapshot retention and add advanced dashboards and audit-trail history.
Can I change plans at any time? +
Yes. Upgrade or downgrade from the in-app billing page. Upgrades apply immediately; downgrades take effect at the end of the current billing period.
Are webhooks available on every plan? +
Yes — webhooks are not paywalled; every tier can configure up to five per user for events like blocked installs. Only SIEM streams (Splunk HEC, Microsoft Sentinel, IBM QRadar) and ticketing integrations are Enterprise-only.
Does Chainsaw support on-prem or air-gapped deployments? +
On-prem is Enterprise. The CLI can bake the server URL at build time so air-gapped users never see a public origin. Book a call for custom rollouts.
Which plan includes SSO? +
SSO (SAML & OIDC) and SCIM provisioning are included on Pro and Enterprise — we don't gate SSO behind an enterprise-only jump. Password plus TOTP works on Free; invite-based role assignment applies on every tier.
Do you offer annual pricing or volume discounts? +
Yes. Toggle annual on the pricing cards to save about two months versus monthly — billed yearly, self-serve. Contact sales for volume pricing above 50 users or negotiated terms.
What's the SLA on paid plans? +
Pro includes business-day support. Enterprise includes a 99.9% uptime SLA and dedicated onboarding, detailed during custom-contract discussions.